Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I place an order?

Browse RavePal store for sale, select your product and add it to cart. At checkout page enter you contact information, select a payment option and your purchase will be on their way to you.

What payment options do you accept?

We currently accept all major cards (credit, debit, prepaid and gift cards) that display a Visa, Mastercard, AMEX, Discover or JCB logo. All credit transactions are handled by Stripe, the most secure payment processing companies. We also accept PayPal.

I’m having issues purchasing. What do I do?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card issuing bank. If you’re still having issues, please email us at support@ravepal.com for additional assistance.

Do you accept returns?

Please visit our Return Policy for more details.

What exactly happens after ordering?

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

It normally takes 1-2 weeks for the to be delivered by your door! If otherwise happens, please contact us or call +1(929)900-6318

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